We offer various payment options, including PayPal, Klarna, iDeal, Bancontact, Sofort, and Credit Card payments. Available payment options may vary per country. 

You will receive a confirmation email from us. If you do not receive this, please check your spam folder first or create an account with us to check the status of your order.

Yes, taxes are already included in the displayed price.

Please take a look here to see how you can benefit from free shipping!

We ship our gear to the following EU countries:

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

Shipping cost depend on the weight and volume of the parcel and will be automatically calculated during checkout.

To find our the actual shipping cost: just add the desired items to the basket, complete your shipping address and the shipping cost will be calculated. 

Please take a look here to see how you can benefit from free shipping!

If a product is out of stock or will be made to order, a different delivery time will be indicated on the product page.

Certainly, but in that case, the longest delivery time will apply. Alternatively, place two separate orders to receive the products with the shortest delivery time first!

If you live in (or near) the Netherlands, you are welcome to pick up your order from our warehouse in Nijmegen. Make sure to check product availability first, select the ‘pick up in Nijmegen’ option and place your order. We will contact you to schedule a pickup appointment.

Returns can be made within 14 days and after contacting us in advance. You will receive a return label from us for this purpose. 

Goods must be returned unused, clean (don't forget to remove any dog hair) and in their original packaging and with the labels attached.

If a return label is not possible -we will let you know-, the product must be returned to:

Drookit Dogs

Winselingseweg 16 (unit 32)

6541 AK Nijmegen

The Netherlands

Please remember to include your order number. If there is a reduction in the value of the product because it is damaged, incomplete, or soiled (visually or odor), we will deduct this reduction in value from the refund amount.

Returns are free of charge if you paid for the initial shipment and when you use the return label that we will send you upon your request. Therefore, please always contact us first!

Goods must be returned unused, clean (don't forget to remove any dog hair) and in their original packaging and with the labels attached. If there is a reduction in the value of the product because it is damaged, incomplete, or soiled (visually or odor), we will deduct this reduction in value from the refund amount.

Once we've processed your return, we'll refund the purchase price to your original payment method. This usually takes 2-3 business days after we receive your return. If we're unable to credit the purchase price to your original payment method, we'll contact you to request your bank account number (IBAN + account number).