We offer various payment options, including PayPal, iDeal, Bancontact, Sofort, and credit card payments. Payment options may vary per country. 

You will receive a confirmation email from us. If you do not receive this, please check your spam folder first or create an account with us to check the status of your order.

We offer standard shipping, but returns are free. Sometimes there are special promotions where shipping costs are waived. Sign up for our newsletter and follow us on social media to stay informed!

We usually ship your order within 1-2 business days. After that, it is up to the carrier to deliver your package as quickly as possible!

If a product is out of stock, a different delivery time will be indicated on the product page.

Certainly, but in that case, the longest delivery time will apply. Alternatively, place two separate orders to receive the products with the shortest delivery time first!

If you live in (or near) the Netherlands, you are welcome to pick up your order from our warehouse in Nijmegen. Make sure to check product availability first, select the ‘pick up in Nijmegen’ option and place your order. We will contact you to schedule a pickup appointment.

Returns can be made within 14 days and after contacting us in advance. You will receive a return label from us for this purpose. 

Goods must be returned unused, clean (don't forget to remove any dog hair) and in their original packaging and with the labels attached.

If a return label is not possible -we will let you know-, the product must be returned to:

Drookit Dogs

Winselingseweg 16 (unit 32)

6541 AK Nijmegen

The Netherlands

Please remember to include your order number. If there is a reduction in the value of the product because it is damaged, incomplete, or soiled (visually or odor), we will deduct this reduction in value from the refund amount.

Goods must be returned unused, clean (don't forget to remove any dog hair) and in their original packaging and with the labels attached. If there is a reduction in the value of the product because it is damaged, incomplete, or soiled (visually or odor), we will deduct this reduction in value from the refund amount.

We will transfer the purchase amount via the original payment method as soon as we receive the return. If this is not possible, we will contact you for your account number (IBAN + account name).

You can reach our customer support team by emailing info@drookitdogs.eu, calling +31652900309, or using the live chat on our website. Our team is eager to assist with any inquiries or issues.

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